**Q. What is The SLA Standard?** A. The SLA includes the following: ・Available days ：365 days a year *Except for scheduled maintenance days, which are determined separately. ・Service hours ：24 hours a day in principle ・Service availability ：99.5％（per year） ・Failure recovery time ：Less than 9 hours **Q. What is Your Security Policy for Providing Cloud Services?** A. We comply with Microsoft Azure's SOC security policy. You can check the details in the [SOC report](https://docs.microsoft.com/ja-jp/microsoft-365/compliance/offering-soc?view=o365-worldwide) provided by Microsoft Azure. **Q. What is Your Privacy Policy?** [Imprim Co., Ltd.'s Privacy Policy](https://implem.co.jp/privacy/)